top of page

Privacy Policy

UniThrive (https://unithrive.com.au) (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, disclose, store, and protect your personal information. By using UniThrive, you consent to the practices described below.
 

1. What Personal Information We Collect

The types of personal information we collect may include:

  • Your full name

  • Your email address (including domain)

  • Your university or institution affiliation

  • Your user-generated content (e.g., forum posts)

  • Information from your profile and account settings

  • Billing and payment information (for paid plans; processed securely by third-party providers)

  • Technical information such as IP address, browser type, device data, and usage patterns

We only collect information that is reasonably necessary for, or directly related to, our activities.
 

2. How We Collect Personal Information

We collect personal information:

  • When you create or update your user account

  • When you participate in discussions or post content

  • When you subscribe to a paid plan

  • When you communicate with us (e.g., support emails)

  • Through cookies and analytics tools when you visit the website

Where possible, we collect personal information directly from you. In some cases, we may collect information automatically through your interaction with our site.
 

3. Why We Collect Personal Information

We collect, use, and disclose your personal information for purposes including:

  • Creating and managing user accounts

  • Displaying your name and university affiliation to other registered users

  • Operating and moderating the website and its forums

  • Providing support and responding to enquiries

  • Processing payments and managing subscriptions

  • Improving the website and user experience

  • Meeting legal and regulatory obligations

We will not use your personal information for purposes other than those listed above without your consent, unless required or authorised by law.
 

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Other members of the UniThrive platform (limited to your name and institution)

  • Third-party service providers (e.g. payment processors, web hosts, analytics providers) who help us deliver our services

  • Government authorities or regulators if required by law

  • A purchaser or successor in connection with a business transfer or restructure

We do not sell your personal information to anyone.
 

5. Overseas Disclosure

Some of our service providers may store or process data overseas (e.g. cloud hosting, payment processors). If your personal information is disclosed to overseas recipients, we will take reasonable steps to ensure that they comply with the Australian Privacy Principles or are subject to equivalent data protection standards.
 

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

  • Secure servers and encryption protocols

  • Access controls for staff and system administrators

  • Regular monitoring of our systems

However, no data transmission over the internet can be guaranteed to be 100% secure. You use the website at your own risk.
 

7. Access and Correction

You may request access to the personal information we hold about you, and request corrections if you believe any information is inaccurate, incomplete or out-of-date.

To make a request, please contact us at info@unithrive.com.au. We will respond within a reasonable time, and no fee will be charged for making the request.
 

8. Anonymity and Pseudonymity

You may use UniThrive anonymously or under a pseudonym where lawful and practical. However, full access to features like posting in the forums requires identifying information (e.g. .edu email address and university affiliation).
 

9. Use of Cookies

UniThrive uses cookies and similar technologies to:

  • Maintain session state and login status

  • Analyse traffic and user behaviour

  • Improve functionality and performance

You can control or disable cookies in your browser settings, but doing so may affect your experience of the website.
 

10. Data Retention

We retain your personal information for as long as it is needed to provide services and meet legal obligations. If you close your account or request deletion, we will take reasonable steps to de-identify or securely destroy your personal information, except where retention is required by law.
 

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at info@unithrive.com.au with details of your concern. We take all complaints seriously and will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated "Last Updated" date. Continued use of UniThrive indicates your acceptance of the revised policy.
 

13. Contact Us

For any privacy-related questions or requests, please contact:

UniThrive Support
✉️ info@unithrive.com.au
 

By using UniThrive, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

bottom of page